Return & Exchange Policy for Statue Clothing
At Statue Clothing, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a flexible return and exchange policy. Please review the details below to ensure a seamless experience.
Eligibility for Returns
1.Timeframe
•Items can be returned within 30 days of the delivery date.
2.Condition of Items
•Items must be:
•Unused, unwashed, and unworn.
•In their original packaging, with all tags and labels intact.
3.Non-Returnable Items
•The following items are not eligible for return:
•Final sale or clearance items.
•Customized or personalized items.
•Items damaged due to misuse or negligence.
How to Initiate a Return
1.Contact Us
•Email us at [email protected] with your order number and reason for the return.
2.Approval
•Once approved, you will receive a return authorization and shipping instructions.
3.Shipping Costs
•Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
Refund Policy
1.Processing Time
•Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
2.Refund Method
•Refunds will be issued to the original payment method. Original shipping fees are non-refundable.
Exchange Policy
1.Eligibility for Exchanges
•Exchanges are allowed for items of the same style in a different size or color, subject to availability.
2.Exchange Process
•Contact us at [email protected] with your order details and the desired size or color.
3.Shipping Costs
•Customers are responsible for shipping costs for exchanges unless the exchange is due to a defective or incorrect item.
Defective or Incorrect Items
If you receive a defective or incorrect item, please follow these steps:
1.Contact Us
•Email [email protected] within 7 days of delivery with:
•Your order number.
•Photos of the defective or incorrect item.
2.Resolution
•We will provide a prepaid return label and arrange for a replacement or refund.
Important Notes
•Processing Time for Returns/Exchanges: Allow up to 10 business days after we receive your item for processing.
•Condition of Returned Items: Items that do not meet eligibility criteria will not be refunded or exchanged.
•Original Payment Method: Refunds and exchanges will be processed using the original payment method used for the purchase.
Contact Information
For questions or assistance with returns or exchanges, please contact us:
Statue Clothing
200 Winchester Cir, Los Gatos, CA 95032, USA
Phone: +1 (562) 366-4606
Email: [email protected]
Thank you for shopping with Statue Clothing. We’re here to ensure your satisfaction and make your experience with us enjoyable and worry-free!